How can we help you?

Frequently Asked Questions

Project timelines vary based on complexity and scope. A typical website project takes 6-8 weeks, while larger applications may take 3-6 months.

We offer 24/7 email support, phone support during business hours, and emergency support for critical issues. All clients have access to our ticketing system.

Our development process follows these key steps:

  • Discovery and Requirements Gathering
  • Planning and Design
  • Development and Testing
  • Client Review and Feedback
  • Launch and Support

We understand that requirements can evolve. Minor changes are included in the project scope. For significant changes, we'll discuss the impact on timeline and budget, providing a clear change request process to ensure transparency.

We specialize in modern web technologies including:

  • Frontend: React, Vue.js, Next.js
  • Backend: Node.js, PHP, Python
  • Databases: MySQL, PostgreSQL, MongoDB
  • Cloud Services: AWS, Google Cloud

Our support packages include:

  • Regular software updates and security patches
  • Performance monitoring and optimization
  • 24/7 emergency support for critical issues
  • Regular backups and disaster recovery

Security is our top priority. We implement:

  • SSL/TLS encryption for all communications
  • Regular security audits and penetration testing
  • GDPR and data privacy compliance
  • Secure development practices and code reviews

We offer flexible payment options:

  • Milestone-based payments
  • Monthly retainers for ongoing services
  • All major credit cards accepted
  • Bank transfers and electronic payments
  • Custom payment plans for large projects

Yes, we provide managed hosting solutions that include:

  • High-performance cloud hosting
  • Daily backups and monitoring
  • CDN integration for fast global delivery
  • SSL certificate management
  • Regular server maintenance and updates

Post-launch support includes:

  • 30-day warranty period for bug fixes
  • Training and documentation
  • Performance monitoring and optimization
  • Optional maintenance packages
  • Regular check-ins and support availability

Still Need Help?

Email Support

Send us a detailed message and we'll respond within 24 hours.

support@web28tech.co.za

Phone Support

Available Monday to Friday, 9 AM - 5 PM

+27 (067) 906-3246